Select the most appropriate option below to get in touch with us.

Individual Purchases/Providers

Other Resources:

Institutional Purchases/Administrators/Educators


Customer Service

To place an order, or to inquire about the status of your order, please contact the Jones & Bartlett Learning Public Safety Group Customer Service Department. You can reach our Customer Service Department by calling 1-978-443-5000 (option 1) or emailing [email protected]

Technical Support

If you’re having technical issues with our products, please call us Monday - Friday, 8:30am-8pm Eastern at 1-978-443-5000 (option 5), email us at [email protected], or go here.
Alternatively, if you are an approved instructor and require help with a Navigate course or other digital resource, please call our Instructor Hotline at 1-978-579-8140.

Mailing Addresses

World Headquarters Address:
Jones & Bartlett Learning
25 Mall Road
Burlington, MA 01803
Payment Address:
Jones & Bartlett Learning, LLC
P.O. Box 417289
Boston, MA 02241-7289
Warehouse Returns Address:
Jones & Bartlett Learning
905 Carlow, Unit B
Bolingbrook, IL 60490